FAQ

An eSIM (embedded SIM) is a digital SIM built into your phone. Instead of inserting a physical SIM card, you install an eSIM profile (usually by scanning a QR code) and connect to a local partner network.

Most travel eSIM plans are data-focused. If a destination supports voice/SMS, we’ll show it clearly on the plan details (e.g., “Sms/Call Available”).

Yes — if the plan includes hotspot, you can share data with your laptop or other devices. We label this on the plan (e.g., “Hotspot Available”).

eSIM works on most newer iPhones, many Samsung Galaxy/Flip/Fold models, Google Pixel devices, and a growing list of others. Check the Compatible Devices list on our site before buying.

Carrier‑locked phones usually cannot use a travel eSIM from another provider. Your device must be unlocked (SIM‑free) to add and activate an eSIM.

Typically no. An eSIM profile is designed for one device at a time. If you switch phones, you usually need a new eSIM (or a re‑issue if supported).

It depends on the model. Many phones can store multiple eSIM profiles, but only one (or two) can be active at once. Check your device specs for the exact limit.

In most cases, validity starts when the eSIM first connects to a supported network (often when you arrive in the destination). We recommend installing at home on Wi‑Fi and activating on arrival.

Native IP means your data traffic is routed locally in that country/region (often better latency and fewer geo‑blocks). Some plans use roaming routing instead — it varies by destination.

Priority Network means the eSIM prefers the best partner network available in that destination. If multiple networks exist, it will try to keep you on the strongest option.

Regional/global plans cover multiple countries. When you enter a supported country, your eSIM automatically connects to the local partner network there — no need to buy separate eSIMs for each stop.

“Unlimited” plans typically include a daily high‑speed allowance, then continue at a reduced speed (fair‑use policy). The exact daily rules depend on the destination and will be shown on the plan.

If an eSIM is not installed/activated, refunds are usually possible. Once activated/used, refunds are typically not available. If something went wrong, contact support with your order ID.

After purchase you’ll receive a QR code.
iPhone: Settings → Cellular/Mobile Data → Add eSIM → Scan QR Code.
Android: Settings → Network & Internet → SIMs → Add eSIM → Scan QR Code.
Use Wi‑Fi during installation.

Some devices require a manual setup. The Activation Code is the string you enter when you choose “Enter details manually” instead of scanning a QR code.

The ICCID is the unique identifier of your eSIM profile. Support may ask for it to quickly locate the correct line on your account.

Installing adds the eSIM profile to your phone. Activating starts using it on a supported network (often when you arrive). You can install ahead of time and activate later.

If the eSIM was deleted, it may not be reusable on some networks. Contact support and share your order details — we’ll tell you if a re‑issue is possible for that destination.

Transfers depend on the destination/provider. Many travel eSIMs are single‑device. If you’re changing phones, contact support to check if a transfer or re‑issue is available.

Choose “Abroad” when the eSIM is for travel use. If you’re installing before travel, you can still select Abroad and keep the line off until you arrive.

If top‑ups are supported, you can add data from your account dashboard or via the link in your email. The new data is applied to the same eSIM line.

Auto top‑up automatically purchases a predefined top‑up when your data gets low, so you don’t lose connectivity while traveling.

Go to your eSIM in the dashboard → Auto top‑up → toggle on/off. You can also adjust thresholds and top‑up size where available.

Sometimes. Some top‑ups extend validity, others only add data. The dashboard will show whether a top‑up changes your expiry date.

If a plan doesn’t support top‑ups, you can purchase a new plan for the same destination (often on the same day) and install it as another eSIM profile.

Try this checklist:
• Turn Data Roaming ON for the eSIM line
• Set the eSIM as Cellular Data (primary data line)
• Restart the phone
• Toggle Airplane mode
• If APN is required, set it as shown in your order details

Speed can vary by coverage and congestion. Try:
• Switch between LTE/5G
• Manually select another available network
• Move to a better signal area (indoors can be weak)

This usually points to an APN or network registration issue.
• Reset network settings
• Recheck APN (if provided)
• Try manual network selection
• Restart and retry in a strong‑signal area

You can turn the eSIM line off in settings, but validity may still count down once activated. Installing early is fine — just activate when you’re ready to start using it.

Some plans expire by time (days) even if you still have remaining data. If you need more time, choose a plan with longer validity or a top‑up that extends expiry (if available).

This message usually means the device model or region variant doesn’t support eSIM, or the phone is carrier‑restricted. Verify compatibility and ensure your device is unlocked.

You’ll get an email with your QR code and setup steps. If you created an account, your eSIM will also appear in your dashboard under Orders / My eSIMs.

Yes. Buy the eSIM, then share the QR code (or installation link) with the traveler. Make sure they install it on the phone they will travel with.

Use Forgot password on the login page and follow the reset email. If you don’t see it, check spam/junk folders.

Make sure you’re logged into the same email you used at checkout. If you still don’t see the order, contact support with your payment reference.

We accept major credit/debit cards. Depending on your location, additional methods (like Apple Pay / Google Pay) may appear at checkout.